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Support

How can we help?

Answers to the questions we hear most. Can't find yours? A real person replies within one business day.

Orders & shipping

Where is my order?
You'll receive a shipping confirmation email with tracking details as soon as your order ships. You can also sign in and view your recent orders — including status — under Account → Orders.
When will my order ship?
Shipping options and estimated timelines are shown at checkout and confirmed in your order confirmation email.
Something arrived damaged or incorrect — what do I do?
Email us at support@revivex.store with your order number and a photo if you can. We'll work with you to make it right, including a replacement or refund where appropriate.
How do payments work?
Checkout is processed securely by Shopify. Accepted payment methods — including major cards and digital wallets — are shown on the checkout page. We never store your full card details.

Products

How do you test your products?
Our approach to sourcing, testing, and the research behind our formulations is covered on the Science page.
Is Revivex guidance medical advice?
No. Revivex provides general wellness information only — it does not diagnose, treat, cure, or prevent any disease. Please read our Medical Consent & Disclaimer and talk to your doctor before starting any supplement or training program.

Account & app

How do I create an account?
Sign up here with your email, or continue with Apple or Google. Your account keeps your order history in one place.
How do I delete my account or data?
You can request deletion any time by emailing support@revivex.store. Mobile-app users can also delete their account directly in the app. Details are in our Privacy Policy.
Where can I download the Revivex app?
The Revivex mobile app is coming soon to the App Store. Keep an eye on the site — we'll announce it the moment it's live.

Partnerships

How do I become an affiliate?
Apply on the affiliate program page. Applications are reviewed by our team, and approved partners get a dashboard with referral tracking and payouts.
I have a business or wholesale inquiry.
We'd love to hear about it — send the details through the contact form and the right person will follow up.

Still stuck? Email support@revivex.store or use the contact form.

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